💳 Payment & Refund Policy
Tapiis Marrakech
Au Tapiis Marrakech, we are committed to providing a secure, transparent, and reliable payment and refund experience.
1. Payment Methods
We accept the following secure payment methods:
- Credit & Debit Cards (Visa, Mastercard, etc.)
- Secure online payment gateways available at checkout
All transactions are encrypted and processed securely. We do not store or have access to your payment details.
2. Payment Terms
- Full payment is required at checkout
- Orders are processed only after successful payment confirmation
- If payment fails or is declined, the order will not be processed
3. Pricing & Currency
- All prices are displayed in the selected currency
- Prices may change at any time without prior notice
- Depending on your location, additional taxes or duties may apply
4. Order Confirmation
After placing your order, you will receive a confirmation email with your order details.
If you do not receive this email, please contact us at:
✉️ support@tapiismarrakech.com
5. Refund Policy
Eligibility for Refunds
You may request a refund in the following cases:
- The product received is damaged or defective
- You received the wrong item
- Your order is lost or not delivered within a reasonable timeframe
Non-Refundable Cases
- Incorrect or incomplete shipping address provided by the customer
- Delays caused by shipping carriers or customs clearance
- Items that have been used, worn, or damaged after delivery
- Customized or handmade products (unless defective)
Refund Request Process
To request a refund, please contact us at:
✉️ support@tapiismarrakech.com
Please include:
- Votre numéro de commande
- A clear explanation of the issue
- Photos (le cas échéant)
Our support team will review your request and respond as soon as possible.
Refund Processing Time
- Approved refunds are processed within 5-10 jours ouvrables
- Refunds are issued via the original payment method
Partial Refunds
Partial refunds may be granted depending on the situation (e.g., minor defect or customer agreement).
Chargebacks & Disputes
We kindly ask customers to contact us before opening a dispute or chargeback.
We reserve the right to provide evidence to payment providers in case of unjustified claims.
6. Contact
For any payment or refund inquiries:
✉️ support@tapiismarrakech.com
⚠️ Important Information
- Please ensure your billing and shipping information is accurate
- We are not responsible for payment issues caused by third-party providers