{"id":5660,"date":"2026-03-28T17:54:11","date_gmt":"2026-03-28T17:54:11","guid":{"rendered":"https:\/\/tapiismarrakech.com\/?page_id=5660"},"modified":"2026-03-28T17:54:32","modified_gmt":"2026-03-28T17:54:32","slug":"payment-refund-policy","status":"publish","type":"page","link":"https:\/\/tapiismarrakech.com\/fr\/payment-refund-policy\/","title":{"rendered":"Payment & Refund Policy"},"content":{"rendered":"
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\n

\ud83d\udcb3 Payment & Refund Policy<\/h1>\n

Tapiis Marrakech<\/h2>\n\n

Au Tapiis Marrakech<\/strong>, we are committed to providing a secure, transparent, and reliable payment and refund experience.<\/p>\n\n

\n\n

1. Payment Methods<\/h2>\n

We accept the following secure payment methods:<\/p>\n

    \n
  • Credit & Debit Cards (Visa, Mastercard, etc.)<\/li>\n
  • Secure online payment gateways available at checkout<\/li>\n<\/ul>\n\n

    All transactions are encrypted and processed securely. We do not store or have access to your payment details.<\/p>\n\n

    \n\n

    2. Payment Terms<\/h2>\n
      \n
    • Full payment is required at checkout<\/li>\n
    • Orders are processed only after successful payment confirmation<\/li>\n
    • If payment fails or is declined, the order will not be processed<\/li>\n<\/ul>\n\n
      \n\n

      3. Pricing & Currency<\/h2>\n
        \n
      • All prices are displayed in the selected currency<\/li>\n
      • Prices may change at any time without prior notice<\/li>\n
      • Depending on your location, additional taxes or duties may apply<\/li>\n<\/ul>\n\n
        \n\n

        4. Order Confirmation<\/h2>\n

        After placing your order, you will receive a confirmation email with your order details.<\/p>\n\n

        If you do not receive this email, please contact us at:<\/p>\n

        \u2709\ufe0f support@tapiismarrakech.com<\/strong><\/p>\n\n

        \n\n

        5. Refund Policy<\/h2>\n\n

        Eligibility for Refunds<\/h3>\n

        You may request a refund in the following cases:<\/p>\n

          \n
        • The product received is damaged or defective<\/li>\n
        • You received the wrong item<\/li>\n
        • Your order is lost or not delivered within a reasonable timeframe<\/li>\n<\/ul>\n\n
          \n\n

          Non-Refundable Cases<\/h3>\n
            \n
          • Incorrect or incomplete shipping address provided by the customer<\/li>\n
          • Delays caused by shipping carriers or customs clearance<\/li>\n
          • Items that have been used, worn, or damaged after delivery<\/li>\n
          • Customized or handmade products (unless defective)<\/li>\n<\/ul>\n\n
            \n\n

            Refund Request Process<\/h3>\n

            To request a refund, please contact us at:<\/p>\n

            \u2709\ufe0f support@tapiismarrakech.com<\/strong><\/p>\n\n

            Please include:<\/p>\n

              \n
            • Votre num\u00e9ro de commande<\/li>\n
            • A clear explanation of the issue<\/li>\n
            • Photos (le cas \u00e9ch\u00e9ant)<\/li>\n<\/ul>\n\n

              Our support team will review your request and respond as soon as possible.<\/p>\n\n

              \n\n

              Refund Processing Time<\/h3>\n
                \n
              • Approved refunds are processed within 5-10 jours ouvrables<\/strong><\/li>\n
              • Refunds are issued via the original payment method<\/li>\n<\/ul>\n\n
                \n\n

                Partial Refunds<\/h3>\n

                Partial refunds may be granted depending on the situation (e.g., minor defect or customer agreement).<\/p>\n\n

                \n\n

                Chargebacks & Disputes<\/h3>\n

                We kindly ask customers to contact us before opening a dispute or chargeback.<\/p>\n

                We reserve the right to provide evidence to payment providers in case of unjustified claims.<\/p>\n\n

                \n\n

                6. Contact<\/h2>\n

                For any payment or refund inquiries:<\/p>\n\n

                \u2709\ufe0f support@tapiismarrakech.com<\/strong><\/p>\n\n

                \n\n

                \u26a0\ufe0f Important Information<\/h3>\n
                  \n
                • Please ensure your billing and shipping information is accurate<\/li>\n
                • We are not responsible for payment issues caused by third-party providers<\/li>\n<\/ul>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

                  \ud83d\udcb3 Payment & Refund Policy Tapiis Marrakech At Tapiis Marrakech, we are committed to providing a secure, transparent, and reliable payment and refund experience. 1. Payment Methods We accept the following secure payment methods: Credit & Debit Cards (Visa, Mastercard, etc.) Secure online payment gateways available at checkout All transactions are encrypted and processed securely. We do not store or have access to your payment details. 2. Payment Terms Full payment is required at checkout Orders are processed only after successful payment confirmation If payment fails or is declined, the order will not be processed 3. Pricing & Currency All prices are displayed in the selected currency Prices may change at any time without prior notice Depending on your location, additional taxes or duties may apply 4. Order Confirmation After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please contact us at: \u2709\ufe0f support@tapiismarrakech.com 5. Refund Policy Eligibility for Refunds You may request a refund in the following cases: The product received is damaged or defective You received the wrong item Your order is lost or not delivered within a reasonable timeframe Non-Refundable Cases Incorrect or incomplete shipping address provided by the customer Delays caused by shipping carriers or customs clearance Items that have been used, worn, or damaged after delivery Customized or handmade products (unless defective) Refund Request Process To request a refund, please contact us at: \u2709\ufe0f support@tapiismarrakech.com Please include: Your order number A clear explanation of the issue Photos (if applicable) Our support team will review your request and respond as soon as possible. Refund Processing Time Approved refunds are processed within 5\u201310 business days Refunds are issued via the original payment method Partial Refunds Partial refunds may be granted depending on the situation (e.g., minor defect or customer agreement). Chargebacks & Disputes We kindly ask customers to contact us before opening a dispute or chargeback. We reserve the right to provide evidence to payment providers in case of unjustified claims. 6. Contact For any payment or refund inquiries: \u2709\ufe0f support@tapiismarrakech.com \u26a0\ufe0f Important Information Please ensure your billing and shipping information is accurate We are not responsible for payment issues caused by third-party providers<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5660","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/pages\/5660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/comments?post=5660"}],"version-history":[{"count":5,"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/pages\/5660\/revisions"}],"predecessor-version":[{"id":5665,"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/pages\/5660\/revisions\/5665"}],"wp:attachment":[{"href":"https:\/\/tapiismarrakech.com\/fr\/wp-json\/wp\/v2\/media?parent=5660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}