At Tapiis Marrakech, we are committed to delivering your order safely and efficiently while ensuring a smooth and transparent shopping experience.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods, processing may take slightly longer.

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Delivery Time

We ship worldwide from our fulfillment network.

Estimated delivery times:

• Europe: 4–8 business days
• United Kingdom: 4–7 business days
• United States & Canada: 5–10 business days
• Rest of the world: 6–12 business days

Delivery times are estimates and may vary due to customs or carrier delays.

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Shipping Fees

Shipping costs are calculated at checkout based on your location.

We may occasionally offer free shipping promotions.

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Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment directly through the carrier’s website.

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Customs & Duties

For international orders, customs duties or taxes may apply depending on your country.

These charges are the responsibility of the customer.

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Returns & Refund Policy

Return Eligibility

You may request a return within 14 days of delivery if:

• The item is damaged or defective
• The item received is incorrect
• The product is unused and in original condition

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Non-Returnable Items

The following items are not eligible for return:

• Customized or handmade items (unless defective)
• Used or damaged products caused by misuse
• Digital products or downloadable items

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Return Process

To initiate a return, please contact us at:

support@tapiismarrakech.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Our team will provide return instructions.

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Refunds

Once your return is received and inspected:

• Refunds are issued within 5–10 business days
• Refunds will be made to your original payment method

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Return Shipping Costs

• If the return is due to our error (wrong or defective item), we cover the cost
• Otherwise, return shipping costs are the customer’s responsibility

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Exchanges

We replace items only if they are defective or damaged.

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Contact Us

If you have any questions regarding your order, feel free to contact us:

support@tapiismarrakech.com

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Important Notes

• Please ensure your shipping address is correct before placing your order
• We are not responsible for delays caused by shipping carriers or customs