💳 Payment & Refund Policy

Tapiis Marrakech

Au Tapiis Marrakech, we are committed to providing a secure, transparent, and reliable payment and refund experience.

1. Payment Methods

We accept the following secure payment methods:

• Credit & Debit Cards (Visa, Mastercard, etc.)
• Secure online payment gateways available at checkout

All transactions are encrypted and processed securely. We do not store or have access to your payment details.

2. Payment Terms

• Full payment is required at checkout
• Orders are processed only after successful payment confirmation
• If payment fails or is declined, the order will not be processed

3. Pricing & Currency

• All prices are displayed in the selected currency
• Prices may change at any time without prior notice
• Depending on your location, additional taxes or duties may apply

4. Order Confirmation

After placing your order, you will receive a confirmation email with your order details.

If you do not receive this email, please contact us at:

✉️ support@tapiismarrakech.com

5. Refund Policy

Eligibility for Refunds

You may request a refund in the following cases:

• The product received is damaged or defective
• You received the wrong item
• Your order is lost or not delivered within a reasonable timeframe

Non-Refundable Cases

• Incorrect or incomplete shipping address provided by the customer
• Delays caused by shipping carriers or customs clearance
• Items that have been used, worn, or damaged after delivery
• Customized or handmade products (unless defective)

Refund Request Process

To request a refund, please contact us at:

✉️ support@tapiismarrakech.com

Please include:

• Votre numéro de commande
• A clear explanation of the issue
• Photos (le cas échéant)

Our support team will review your request and respond as soon as possible.

Refund Processing Time

• Approved refunds are processed within 5-10 jours ouvrables
• Refunds are issued via the original payment method

Partial Refunds

Partial refunds may be granted depending on the situation (e.g., minor defect or customer agreement).

Chargebacks & Disputes

We kindly ask customers to contact us before opening a dispute or chargeback.

We reserve the right to provide evidence to payment providers in case of unjustified claims.

6. Contact

For any payment or refund inquiries:

✉️ support@tapiismarrakech.com

⚠️ Important Information

• Please ensure your billing and shipping information is accurate
• We are not responsible for payment issues caused by third-party providers