At Tapiis Marrakech, we are committed to delivering your order safely and efficiently while ensuring a smooth and transparent shopping experience.

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During high-demand periods, processing may take slightly longer.

Delivery Time

We ship worldwide from our fulfillment network.

Estimated delivery times:

• Europe: 4–8 business days
• United Kingdom: 4–7 business days
• United States & Canada: 5–10 business days
• Rest of the world: 6–12 business days

Delivery times are estimates and may vary due to customs or carrier delays.

Shipping Fees

Shipping costs are calculated at checkout based on your location.

We may occasionally offer free shipping promotions.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your shipment directly through the carrier’s website.

Customs & Duties

For international orders, customs duties or taxes may apply depending on your country.

These charges are the responsibility of the customer.

Returns & Refund Policy

Return Eligibility

You may request a return within 14 days of delivery if:

• The item is damaged or defective
• The item received is incorrect
• The product is unused and in original condition

Non-Returnable Items

The following items are not eligible for return:

• Customized or handmade items (unless defective)
• Used or damaged products caused by misuse
• Digital products or downloadable items

Return Process

To initiate a return, please contact us at:

support@tapiismarrakech.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Our team will provide return instructions.

Refunds

Once your return is received and inspected:

• Refunds are issued within 5–10 business days
• Refunds will be made to your original payment method

Return Shipping Costs

• If the return is due to our error (wrong or defective item), we cover the cost
• Otherwise, return shipping costs are the customer’s responsibility

Exchanges

We replace items only if they are defective or damaged.

Contact Us

If you have any questions regarding your order, feel free to contact us:

support@tapiismarrakech.com

Important Notes

• Please ensure your shipping address is correct before placing your order
• We are not responsible for delays caused by shipping carriers or customs